People skill

Today, I've persuaded my sister and brother in law to go out and eat some pizza as I was craving for eat. Seems everyone has also the same salivation as mine hence we went out and arrive at pizza restaurant in the strip of rigga.

My sister whose usual order was caesar's salad with a default phrase of 'I'm on a diet'. Then, the waitress came to look at me to take my order, told her two medium size pizza (seafood & hawaiian). That's it! Everyone are satisfied with what we had. We just need to wait for them to serve it.

So, the salad came out first.. both my sister and brother in law rush in to take their bite. I was busy during this time looking out my phone. Afterwards, my sister asked me to try it as both of them satisfactory was overwhelmed. Looking at their faces, I seemingly felt envious churning up the leafy salad in their mouth so I took my fork and let one leaf touch my mouth. K done. I eat it.

The fun part came out. After the salad was almost cleaned up, we came to see a very healthy worm underneath the bottom of the plate waiting for us to finish the whole serving before showing up. The usual reaction of course was to get the attention of the waiter which have called the attention of the manager. He was indeed upset to see it explaining that his crew was cleaning everything sinceorning and that he is out of words with it. Given that all of us was also in the same industry were we deal with people and had been in the same shoe similar to the manager, we just replied that it was fine and that this is something that nobody had anticipate.

Then we let it passed, there came our other order the pizzas. We seems forget the worm incident and was so entice with the pizza. After, we've finished and almost can breath, we asked for the bill. The manager came to us again and was still sorry for what had happened as such he was humble to provide us not to pay for the bill but both my sister and brother  was insisting that we still had enjoyed the pizza. Given that the manager will not allow us to pay then we had accepted his complimentary to us and was uplifted to say that this will never happen again. 

Moral of story: Always put your self to the other person's shoe.

Everything can be settled in a nice manner were both sides are satisfied.

When dealing with people, when you sow empathy and honest concern towards them then be prepared to accept the same

Customer right in Dubai

Today, I've decided to collect the eye glasses that I've bought. The 2 working days are their usual procedure when you also ask to replace its lenses.

After collecting it, I straightly went home.  My sister saw it while she was ironing her clothes and asked how much did I spend for it. I've paused for a while then replied 'its just cheap' (truth is, I dont want to say how much it really cost because I know how she would react) and then I continued to inspect the eyeglasses having an excited whim. Few minutes had passed, my face was starting to frown.. I was upset to see a small gap on the right joint of its leg while the left is looking fine. I was mad to notice it as I bought it brandnew...  I kept on looking if there are more to be upset and I was right.. Sigh sigh sigh...

I came back to the shop.. Told the lady the issue and politely ask that I wanted  this to be replaced because its reject. I like it to be replaced with the same style as I continued but the representative said it only comes  in one piece. I was furious to hear that because its not what the other representative have mentioned.. Beth the lady who assisted me before said that' they have another stock and I dont have to worry about it..' that pushed my guts to purchase it.. 

Now beth the rep who assisted me is not in the store when I came and her colleagues asked me to comeback as she was the one who assisted me. This particular reasoning stroke a lightning into my ear. The rep who is there should have assisted me and manage to resolve my issue. I dont have the luxury of time to return back and forth. So now, I am fully convinced to refund my money. I will go as far as to complaint if things will go worst.

Why? 

1. I bought an expensive eyeglasses expecting a strict quality product control.

2. They changed the lenses without even checking the frame of the eye glasses if there was a gap. This consumed 2 working days.

3. I came back to collect it when I got home I return back to ask why there was a gap and the glasses are not symmetrical. They ask me to return and wair for beth tomorrow to talk to her.

4. My time is being wasted and could have been used to other productive things than trying to communicate to them to replace it because they have failed to have a quality control.

5. They made me upset and mad.. really mad.